Career Opportunities

• Receptionist
• Business Development Professional

About Human Synergistics

Since 1970, we have developed and provided high-quality assessments and simulations for individuals, leaders, teams, and organizations to actualize their potential. While we'reprobably best known for our Desert Survival Situation™ and Organizational Culture Inventory® (the world’s most widely used culture survey), our impact transcends that reputation. Our emphasis on measuring the relationship between human behaviors and performance has allowed us to help millions of individuals achieve self-knowledge and to help thousands of organizations understand their operating cultures and relationship to outcomes such as profitability, employee satisfaction, quality of service, and teamwork.

Our commitment to quality and exceptional reputation has lead to global growth and expansion in the form of 14 Human Synergistics’ international affiliate offices and three US-based offices.

Receptionist for Human Synergistics/Center for Applied Research —Arlington Heights, IL.

Major Purpose(s) of the Position: Attend to visitors and deal with inquiries on the phone and face to face.  Supply basic information regarding the organization and its products and services to the general public, clients and customers.  Assist office professionals with administrative activities. Reports to Office Manager.

Specific Key Responsibilities and Behaviors:

• Answer telephone, screen and transfer calls
• Take and relay messages
• Greet persons entering organization
• Direct persons to correct destination
• Deal with queries from the public and customers
• Ensures knowledge of staff movements in and out of organization
• General administrative and clerical support
• Prepare letters and documents
• Receive and sort mail and deliveries
• Organize meetings
• Tidy and maintain the reception area
• Enter orders into accounting software system, Clientele
• Assist staff with filing, faxing, and invoicing
• Coordinate travel and hotel arrangements
• Learn about the Human Synergistics product line and take basic phone orders
• Provide clients with project status updates
• Check client reports for Quality Assurance using internal checklist

Education and Experience  

• High school diploma
• Computer knowledge – Microsoft Office, Platinum and Clientele a plus
• A minimum of two years office experience
• Bilingual in any language a plus

Key Competencies

• Excellent written and verbal communication skills
• High attention to detail
• Strong interpersonal skills
• Professional personal presentation
• Customer service orientation
• Information management
• Organizing and planning
• Initiative
• Reliability

Business Development Professional for Human Synergistics—Plymouth, MI.

Specific Accountabilities and Deliverables

• Identify, pursue and win new business prospects through networking, lead development and direct outreach. Create and present client proposals and presentations, including traveling to client locations when appropriate.
• Translate client needs and goals into detailed proposals recommending appropriate Human Synergistics products and services.
• Manage administrative aspects of consultative sales.
• Attend, exhibit, and present at conferences and trade shows.
• Liaise with clients and HS professionals on the design and execution of case studies and white papers.

Other Responsibilities

• Perform duties with a minimum of supervision and direction.
• Contribute to the overall strategic plan of Human Synergistics to increase revenue through sales.
• Display dependability, independence, and sound judgment.

Requirements

• Desire to work for small, growing company.
• 4-8 years experience in business development or sales in the training and development professional services sector.
• MBA, Masters in Organizational Behavior/Organizational Development/I-O Psychology or equivalent education and work experience.
• Proven record for selling complex services and business solutions at senior management and executive level.
• Independent, results-oriented self-starter.
• Strong written and oral communication (writing sample requested).
• Strong influencing skills to offer the right resources and solutions to clients.
• Successful history of meeting business development targets.
• Ability to make decisions, such as negotiating with clients and overcoming obstacles, with minimal supervision when appropriate and necessary.
• Ability to work flexible or extended hours when required to meet a client's need or request.
• Available for overnight travel.

If interested, please submit your résumé and business-writing sample to djm@humansynergistics.com by Tuesday, May 26th.